About SaaS helpdesk|ServiceDesk Plus
ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your...
ServiceDesk Plus Cloud for iOS enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end-users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end-users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end-users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
Apr 1, 2024
Version 7.4.2
1. This version supports dynamic criteria for lookup fields in Request and Asset forms.
2. General bug fixes and performance improvements.
Previous Versions
Here you can find the changelog of SaaS helpdesk|ServiceDesk Plus since it was posted on our website on 2016-10-18 15:43:12.
The latest version is 7.4.2 and it was updated on 2024-04-19 19:12:22. See below the changes in each version.
SaaS helpdesk|ServiceDesk Plus version 7.4.2
Updated At: 2024-04-01
Changes: Apr 1, 2024
Version 7.4.2
1. This version supports dynamic criteria for lookup fields in Request and Asset forms.
2. General bug fixes and performance improvements.
SaaS helpdesk|ServiceDesk Plus version 7.4.1
Updated At: 2024-03-05
Changes: Mar 5, 2024
Version 7.4.1
1. VIP Badge: Easily identify VIP users with the new VIP badge.
2. In-App Language support: Enjoy the app in your preferred language using our new in-app language setting.
3. Deeplinking Support: Seamlessly access add request forms and various functionalities using deeplinking. The entire Deeplinking flow has been re-written for enhanced performance.
4. Enhancements: Various enhancements and minor bug fixes for improved stability and user experience.
SaaS helpdesk|ServiceDesk Plus version 7.4
Updated At: 2024-01-24
Changes: Jan 24, 2024
Version 7.4
1.Reply Template Support:
Users can now easily reply to request conversations by selecting predefined templates.
2.Reply All and Delete Conversation Support:
Enhance your conversation experience with the introduction of "Reply All" and "Delete Conversation" options.
3.User Email ID Suggestion :
Email suggestions for recipients are now available making it easier to select contacts.
4.Asset History Support:
Now you can view the complete history of assets directly in the assets section for a comprehensive overview.
5. Bug fixes and improvements
SaaS helpdesk|ServiceDesk Plus version 7.3.2
Updated At: 2023-12-28
Changes: Dec 28, 2023
Version 7.3.2
The crash issue related to an empty product in the asset has been resolved.
SaaS helpdesk|ServiceDesk Plus version 7.3.1
Updated At: 2023-12-19
Changes: Dec 19, 2023
Version 7.3.1
Introducing last updated time and created time in request list view customisation option
Bug Fixes:
1. Fixed - Reply Description Edit Field Tap Action:
- Resolved an issue where tapping on the description edit field did not trigger the expected action. Now, users can seamlessly edit descriptions without any interruptions.
2. Fixed - Duplicate Product Types on Add Asset Page:
- Addressed a critical issue on the Add Asset page where duplicate product types appeared, creating a loop as users scrolled. This bug has been fixed, ensuring a seamless and efficient experience.
3. Fixed - Keyboard Dismissal Issue on Add Request Page:
- Users encountered a problem where the keyboard would dismiss unexpectedly on the Add Request page. This issue has been resolved, and the keyboard now behaves as expected, providing a more user-friendly interface.
4. Fixed - App Crash on Screen Rotation in iPad Devices running iPadOS 17+.
SaaS helpdesk|ServiceDesk Plus version 7.3
Updated At: 2023-11-22
Changes: Nov 22, 2023
Version 7.3
1. Approval action: The Approval tab in the mobile app functions according to the Approval action set up on the web.
2. Release approval: Actions can now be executed on Release approvals too.
3. Improvements in Interactive widgets
- Support for filtering has been added to Request widgets.
- One additional filter called "Release Approval" has been included for the Approvals widget.
4. Bug Fix: The issue of not being able to tap on the reply description has been resolved.
SaaS helpdesk|ServiceDesk Plus version 7.2.1
Updated At: 2023-10-24
Changes: Oct 24, 2023
Version 7.2.1
- Resolved Zia crash problem.
- Addressed text copying issue in descriptions.
- Fixed crash issue in conversation button.
SaaS helpdesk|ServiceDesk Plus version 7.2
Updated At: 2023-10-09
Changes: Oct 9, 2023
Version 7.2
Introducing PlanAR - A tool powered by Augmented Reality that helps to create your workspaces and visualize them in the real world.
SaaS helpdesk|ServiceDesk Plus version 7.1
Updated At: 2023-09-21
Changes: Sep 21, 2023
Version 7.1
iOS 17 - Interactive Widgets: The latest iOS 17 update from ServiceDesk Plus brings you Interactive Widgets. You can now instantly approve/reject approvals or pick up requests or even call requesters without opening the app.
SaaS helpdesk|ServiceDesk Plus version 7.0.1
Updated At: 2023-09-13
Changes: Sep 13, 2023
Version 7.0.1
1. Dynamic Filter & Search: We’ve made the filter and search functions dynamically by integrating them with our API, ensuring you get real-time results.
2. ALC Asset Update: You can now seamlessly add assets even if you switch an ALC product back to a non-ALC type. We’ve fixed the issue.
3. Request Closure Comments: We’ve aligned the rules for the pop-up comments with the web versions for consistency.
4. Attachment Size Fix: Converting attachments from HIEC to JPEG will no longer cause bloated file sizes. We’ve resolved this issue.
5. Enhanced Portal Search
Disclaimer
Official App Store Link
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