ServiceDesk Plus | Cloud7.16 - App Store

Manage your requests, tasks, and approvals-regardless of whether you are on the floor or on the move.

With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond.

Discover the key features that can transform your service experience

● Multiple instance management: Switch effortlessly between service desk instances and access different modules.
● Request management: Create, edit, and manage incident and service requests with ease.
● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle.
● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration.
● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed.
● Approval management: View and manage approvals for requests, changes, releases, and purchase orders.
● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications.
● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks.
● Change management: Filter, sort, search, and take action on change requests.
● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go.
● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base.
● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands.
● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets.

If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.

Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

Version History 1. Manage Approvals: Users can now organise approval stages, add or remove approvers, and send approvals to the next stage.
2. Dual action on delegated approvals : Original approvers can now act on delegated approvals, when enabled. The first to act completes the approval.
3. Enhanced Request Template Organization: Browse request templates through multi-level categories to find the right one more easily.
4. Template Switching for Requests: Users can now change the request template while creating or editing a request. 7.16 Oct 5 Ask Zia can now switch between different tasks during a conversation and connect you with the right Zia Agent for better assistance. 7.15.2 Sep 24 1. Improved the default Domain selection: Now you can choose the default Domain using options in the login page.
2. Supported redirection for Add/Edit request pages when using a custom domain.
3. Added “Due By Time” sorting support for the request module.
4. Fixed an issue where device theme and text colour were overlapping in the rich text view for texts without background styling. 7.15.1 Aug 13 Consumables:
Consumables are now supported in the Asset module. You can now seamlessly manage and allocate your inventory alongside your assets. 7.15 Jul 27 General bug fixes and stability improvements. 7.14.11 Jul 8 My Assets:
Users can now access My Assets under the Assets tab, providing a unified view of all their associated assets. 7.14.10 Jun 22 Zia Agents
- AI-powered chat mode in Ask Zia
- Interact and complete tasks with smart automation agents
- General bug fixes and stability improvements. 7.14.9 Jun 9 1. Enhanced Audit Form UI for a smoother, more intuitive experience.
2. General Bug fixes and stability improvements. 7.14.8 May 12 General bug fixes and stability improvements 7.14.7 Apr 13 General bug fixes and stability improvements 7.14.6 Mar 23 1. Users can now add individual assets directly from the asset list page.
2. Add/Edit Asset form now supports mandatory fields defined in templates. 7.14.5 Mar 19 1. Enhanced history tracking with detailed workflow timer events and checklist item-level changes, giving you a complete audit trail of all operations.
2. Checklists now display a visual indicator when they are pending workflow execution.
3. General bug fixes and stability improvements. 7.14.4 Mar 16 1. Added support for Problem in Approvals. You can now approve, reject, or delegate Problem approvals directly from the app.

2. Localization support for Hindi and Ukrainian languages.

3. General bug fixes and stability improvements. 7.14.3 Feb 27 - General bug fixes and stability improvements. 7.14.2 Jan 16 - General bug fixes and stability improvements. 7.14.1 Jan 12 - Technicians can now mark their availability.
- Supported trigger action in task.
- General bug fixes and stability improvements. 7.14 12/31/2025 - The mobile app now syncs with the product to disable spot editing for fields in the request module. 7.13.3 12/25/2025 General fixes and stability improvements. 7.13.2 10/28/2025 General bug fixes and stability improvements. 7.13.1 10/13/2025 - Ask Zia: Perform actions faster with AI Assistance.
- Conversation Summary: Get quick AI-generated insights.
- Text & Reply Assist: Write and respond effortlessly.
- User Mentions: Collaborate better in Notes and Task Comments.
- General bug fixes and stability improvements. 7.13 10/08/2025 - Added support for Accessibility following WCAG guidelines
- General bug fixes and stability improvements 7.12 09/01/2025 General fixes and stability improvements. 7.11.6 08/07/2025 New UDF Field Type - Multi Lookup Field:
Support for a new UDF field type called Multi Lookup Field is introduced in the request module.

Enhanced Service Category Search:
The search criteria for service categories have been improved. Now, search results will also include categories that contain templates matching the search query, making it easier to find relevant service categories. 7.11.5 07/19/2025 General fixes and stability improvements. 7.11.4 07/06/2025 1.Added support for manual workflow transitions in the Request/Asset module—bringing the app in line with recent web platform enhancements.

2. General fixes and stability improvements. 7.11.3 06/20/2025